Duties
Operational Architecture & Systems Scaling: Expert in building structure from scratch. Leveraged Monday.com, Google Workspace, N8N and AI tools to develop a centralized operations hub and custom CRM platform that identified and eliminated processing bottlenecks, resulting in increase in productivity for Task Completion Time for claims management.
Executive Strategy: Provide strategic recommendations to senior leadership based on data analysis and industry trends. Lead the creation of project plans, time-lines, and resource allocation to ensure successful project delivery.
Data-Driven Performance Management: Built real-time reporting systems and automated dashboards to enhance decision-making speed. Established rigorous KPI frameworks that drove quality control compliance metrics up from an average of 56% to 91.3%.
Financial Discipline & P&L Ownership: Experienced in managing complex budgets and resource allocation while maintaining aggressive cost-efficiency. Consistently deliver results under forecasted operational expenses through strategic capital allocation.
Cross-Functional Leadership & Talent: Skilled at recruiting, art-directing, and mentoring high-performing creative and technical talent. Proven at leading and mentoring franchise business owners and start-up talent.
Interactive Instructional Designer: Developed 15 certified training programs and 33+ hours of high-impact video content to ensure rapid team on-boarding and operational conformity.
Agile Marketing & Branding: Full-stack capability in brand development, managing everything from website design to social media strategy and creative collateral to support rapid go-to-market launches.
Accounting Procedures & Reporting: Developed company-wide accounting procedures, systems and executive financial dashboards.
Vendor & Resource Management: Identify, engage, and manage external partners to support development, design, integration, and operational need.
Operational : Operates with a focus on speed and efficiency coupled with a “find a way or make one” (FAWOMO) mentality. Passionate about leveraging technology to create engaging human experiences and scaling AI-driven ventures with precision.
